Never Split the Difference: Negotiating As If Your Life Depended On It
Chris Voss, writing with Tahl Raz, presents negotiation through listening, questions, handling refusal and checking implementation. Accounts of crisis and business conversations accompany practical influence techniques, not independent validation of every psychological claim. The source is the first English-language HarperCollins / Harper Business ebook, May 2016, EPUB ISBN 9780062407818.